ARC MONITORING TERMS AND CONDITIONS

The Company will during the Contract period, provide the facilities outlined in the quotation as per the QCS number  on page one.

ALARM & CCTV MONITORING
The monitoring service will be deemed to be alarm and or CCTV monitoring [remote video response] where the company receives signals via its receivers and forward the alarm message to pre-agreed destinations. 

BUREAU SERVICE
The bureau service is provided by the Company to handle telephone calls during the pre-agreed times and on behalf of the Customer and pass messages, where applicable to pre-agreed destinations.

DURATION
This Agreement shall be for a minimum period of one year from the date of commencement of monitoring services and, shall continue thereafter from year to year unless and until determined by either party, see Your Right To End This Agreement.

FORCE MAJEURE
Neither party shall be under any liability to the other in respect of any failure to perform or delay in performing any of it’s obligations which is due to any cause whatsoever nature beyond its reasonable control, and no such failure shall be deemed for any purpose to be a breach of this Agreement.

PAYMENT
The Customer shall pay the fees specified in the Fee Schedule indicated on page one as they become due from time to time. The Customer will make payment of such charges by the thirtieth day of the month following invoice. By Agreement between both parties, alternative means of payment i.e. standing order mandates may be utilised for payment means.  All charges shown are subject to VAT where applicable at the current rate.

OUR RIGHT TO END THIS AGREEMENT AND / OR TAKE BACK THE GOODS.
We may terminate this Agreement by written notice or terminate it taking possession of the Goods without giving notice, if:- you breach this Agreement in any way; or you have given us false information, or you present or have been presented against you a petition for a bankruptcy order or a scheme of arrangement or an application for a voluntary arrangement or are apparently insolvent; or you are a company and have a petition presented or resolution passed for winding up or for an administration order or you have a receiver appointed over all or part of your assets or if you cease to trade; or the Goods are seized by anyone having legal authority to do so.

YOUR RIGHT TO END THIS AGREEMENT
You may end this Agreement at any time by giving to The Company at least six months notice in writing to determine this Agreement at the expiration of the standard minimum period or on any subsequent anniversary thereof.

WHAT YOU MUST PAY ON TERMINATION
If this Agreement is terminated or we accept your repudiation of it you must pay to us any payments which were overdue on the day this Agreement ended plus any sums due to us.

OPERATOR DISCRETION
Where the alarm system being monitored can be visually and / or audibly confirmed, the Customer will provide the Company with a signed agreement from the Subscriber [i.e. the site premises] indicating that the Subscriber accepts the alarm filtering policy of the Alarm Receiving Centre [The Company].

AUTHORITY CHARGES
The Customer will reimburse The Company any charge made by the Police, Fire or other authority to The Company from time to time in connection with the system going into alarm condition.

ASSIGNMENT
The Customer shall not in any circumstances assign or purport to assign the benefit of this Agreement whether in whole or part.

NOTICE
Any notice to be given by either party to the other may be given by letter sent first class post or by fax addressed to that party at their registered address.

GENERAL
For the purposes of this Agreement ‘Good’s means the Goods and  / or services quoted on page one.  If we relax any of the terms of this Agreement we can enforce them strictly again at any time. You must tell us in writing within seven days if your company changes address.