Covid-19 disease

The Arc Monitoring response to Covid-19

The Arc Monitoring response to Covid-19

We have all become very aware of the rapidly increasing threat that Covid-19 represents to us individually and to our communities.

As an NSI Gold ARC, continuous monitoring and alarm response services are in our nature. We have provided an unbroken service since 1999 when the company started and we intend to continue to do so. Consequently, and despite the challenges we now face, Arc is determined to provide business continuity to our customers while taking into consideration the safety and health of all our employees, their families and our suppliers.

We are taking precautionary measures to minimise risk to our customers, staff and those around us. Some of our team are already working remotely using technology to ensure our various departments stay open and available, and they remain safe.

All non-essential visits to our facility here in Bristol have either been postponed or cancelled, and only essential visits are allowable. All external meetings and non-essential travel in the UK and abroad have also been cancelled. As you would hope and expect, Arc is closely following the latest expert healthcare and UK government advice. We will continue to do so.

Additionally, we have developed and tested proven contingency plans and strategies to make sure we have business continuity during these difficult times. These include working from multiple locations, bi-locations and home working. Our plan is that there should not be any degradation in our service levels, while at the same time we work intelligently to keep everyone as safe as possible. We will continue to review the unfolding situation.

I would like to thank all our customers for their continued support, and I wholeheartedly hope I can write to you again in the very near future to report these turbulent times have subsided.

Until then it is my wish that you and your families remain safe and well.

Kind regards,

Jonathan Sturley
Managing Director
T: 03449 339 999

MARCH 2020

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