Meet the team

Meet the team of people who make Arc Monitoring the success it is.

Sian Doherty

Managing Director

Sian joined Arc in 2010 as a front line operator in the control room, she quickly worked her way through the ranks and became Managing Director in 2021.

She has over a decade of experience providing innovative security solutions for Arc’s Customers.

Sian is passionate about promoting diversity within the security industry whilst making it a career of choice. She is a director of the Women's Security Society, committee member for the BSIA ARC SIG and member of the Security Institute.  

Learn more about Sian here


Mitch Collier

Operations Manager

Mitch joined Arc at the end of 2021 to manage the operation of our control room.

He has 8 years’ experience in working an 24/7 control room environment and leading teams through different operational challenges.

Mitch dedicates time to ensure we are meeting customer and business expectations by identifying improvements, implementing positive changes and encourages colleagues to develop fully in their role.

Learn more about Mitch here


Amy Patterson

Customer Experience Manager

Amy joined Arc in 2023, to ensure the customer voice remains paramount across the organisation. Amy is new to the security industry but has led an established career in customer service roles.

Day to day, she manages the customer services team and provides insights and innovation across that department.

Amy has a great artistic flair and regularly bakes and crafts for her friends, family and the team.

Learn more about Amy here


Karla Uys

Finance & Office Manager

Karla joined Arc in 2016 to manage our accounts department.

Since then she has developed a (nearly) paperless department and tries to implement more sustainable changes where possible across the whole business.

When she isn’t on the netball court or hiking in the mountains, she can be found baking cakes to fuel her colleagues.

Learn more about Karla here.


Thomas Heaton

Business Development Manager North Region

Tom joined Arc in 2022 to revolutionise the sales team. He has successfully broadened Arc's customer base in the north of the country.

He has over 8 years experience in the security industry and has a passion for meeting new people and providing them with support and trust in Arc, as well as bringing in new business!

Tom still plays football on a Saturday afternoon for his local team and is an avid Preston North End fan.

Learn more about Tom here


Luke Scott

Business Development Manager - South

 Luke Joined Arc monitoring in 2023 as our Business Development Manager covering the South of the UK.

He has been working in sales for 8 years 6 of which have been in the Security and Fire industry.

Luke is passionate about problem solving and putting together a bespoke solution customers that will solve a problem for them, make their lives easier, and keep their people and premises safe.

You can learn more about Luke here

Tony Angel

IT Manager

Tony joined Arc in 2019 to manage our IT estate.

He has overseen a hardware refresh across our entire infrastructure, and assists us with all things technical internally and for Arc's customers.

Outside of work, Tony tries to spend as much time as possible away from screens, he enjoys hiking, DIY and spending time with family.

Learn more about Tony here


Jack Smith-Morse

Customer Service Team Leader

Jack joined Arc in 2018 as a night shift operator in our control room, before moving to the day shift and then into the customer services team, providing technical support to customers.

He spent the last few years learning everything he can about the products Arc's customers use and how he can assist them every step of the way.

Jack has an interest in embracing innovation and new developments within the industry and building his knowledge bank.

Learn more about Jack here.