An alarm is only as effective as the response it gets. In 99.5% of cases, our experienced, incentivised operators take action well within 180 seconds and contact the emergency services and key holders as required. We audit our performance to ensure compliance on a regular basis, whilst always looking to improve our processes through training and new technology. Arc uses the Monitor Computer Systems Sentinel software which supports a wide range of different alarm signalling devices. Offering a variety of choice for alarm monitoring, this comprehensive product list includes:

  • CSL DualCom
  • Texecom
  • Ajax
  • AX Pro



  • Pro-active, 24/7 Fire & Intruder Alarm plus Panic Alarm Monitoring
  • Engineer mobile web portal
  • Remote Web portal for site update access
  • Remote reset
  • Police calling with URN
  • Key holder response available
  • Daily Activity Reporting – 7 days a week
  • Late to Close / Early to Open reporting
  • SP1, SP2, SP3, SP3+, DP1, DP2, DP2+, DP3 +DP4 systems supported