Alarm Monitoring

Alarm Monitoring solutions from Arc

Insurance Company and Police Force Approved

All major UK alarm grade transmission products

CSL Dualcom
Web Way One
RSI Videofied
Legacy Digital Communicators

Remote access portal features for easy engineering

As the UK’s leading independent Alarm Receiving Centre, we monitor Fire and Intruder Alarms to BS5979 and NSI standards. Arc provides gold standard monitoring including CSL DualCom, Redcare, Emizon, WebWay and Digital Communicators and we offer free 24/7 technical support of the same high calibre.

An alarm is only as effective as the response it gets. In 99.5% of cases, our experienced, incentivised operators take action well within 180 seconds, and contact the emergency services and key holders as required.

We audit our performance to ensure compliance on a regular basis, whilst always looking to improve our processes through training and new technology.

Arc uses the Monitor Computer Systems Sentinel software which supports a wide range of different alarm signalling devices. Offering a variety of choice for alarm monitoring, this comprehensive product list includes Digital Communicators, BT Redcare, CSL DualCom, CSL Emizon, WebWay and Videofied.

Our Alarm Monitoring service

  • Pro-active, 24/7 Fire & Intruder Alarm plus Panic Alarm Monitoring
  • Engineer mobile web portal
  • Remote Web portal for site update access
  • Remote reset
  • Police calling with URN
  • Key holder response available
  • Daily Activity Reporting – 7 days a week
  • Late to Close / Early to Open reporting
  • SP1, SP2, SP3, SP3+, DP1, DP2, DP2+, DP3 +DP4 systems supported
  • Single & dual path signalling types supported:

For free technical support and more details, just call 0344 933 9999.



Learn more about our company by downloading our latest documents below. If you have any other enquiries please feel free to contact us.





Get In Touch

Offer your customers the support of our industry-leading services and find out how we can help your business grow, with 24/7 back up for your sales and installation teams.

For more details,  fill out the form below and we will be in touch soon or call us today.

Call Us: 0344 933 9999


    “Just wanted to send you a quick e-mail to compliment all the team as of late, especially over the weekends when it’s been extremely busy with Intrusions.

    …Steph & Charlie are always spot on with their calls to us and I’d also like to mention that Michael, Darren, Ash and Jack have also been excellent with their reports.”

    Director, South Wales based NSI Approved Company

    “Awesome work by the teams at Arc Monitoring and CSL for turning this 4G router around so quickly for us. Off to site to connect the CCTV up to the monitoring station so the client can stand down the 24 hour security guards and know their assets are still being protected.”

    Installer based in the South West

    I have done walk tests with Chris. I would like to give to him positive feedback. He is very experienced and helpful person.” 

    CCTV Installer – North West England

    “I always try and recommend the best company and someone that we have an ongoing working relationship with, if we can’t provide the service ourselves. In my view you are the best CCTV Monitoring company that I have ever dealt with, so it was a no brainer!”

    Installer based in the Midlands

    “Thank you for your help, very professional, please thank the operator(s) for their patience and help.”

    Installer based in Wales