Privacy Policy


From 25 May 2018, new data protection laws are being introduced in the UK, called GDPR. The General Data Protection Regulation aims to give you greater control over your personal information and to better protect your data in the modern world. We’d like to take the opportunity to let you know more about how we use and protect your data. As a gold standard security monitoring company, security is part of our DNA.


Our Principles

We will always keep your personal information safe. We protect all data we hold about you and keep it confidential. We will always be open and clear with you how we use it, and when we collect it. We will not use or share your information with anyone except as described in this Policy.

General This privacy policy sets out the privacy practices for Arc Monitoring Limited, a company incorporated in England & Wales with company number 03862866 and having its registered office at 9 Brabazon Office Park, Golf Course Lane, Filton, Bristol, BS34 7PZ (“we”, “us”, “our”). Our website is www.arcmon.com (the “Website”) and all associated sub-domains. For the purposes of the applicable Data Protection Laws, Arc Monitoring Ltd is the data controller of your personal data collected in order to provide you with security services. More information can be gained by emailing privacy@arcmon.com.

Who you are Because we provide security services to installers, maintenance companies and “end users” we may collect data from all or some of the above. For the purposes of clarification an “end user” is the receiver of the security service or services we provide, i.e. the premises where the security system is installed.

What information we collect In order to enable us to offer and provide security services we need to collect certain personal data from installers, maintenance companies, organisations or end users which may include your name, your contact details and email address. We may also collect certain other personal information about you, as described further in this privacy policy. We collect your personal information in a number of different ways, by post, fax, email, or from our website.

Why we collect it To ensure we provide you with the best possible security monitoring service. It helps us to identify you and to inform you about sites we monitor for you, whether you are an installer, maintenance company, or end user. It helps us ensure we keep the security services we provide at the highest level.

What we use it for Contact you as part of the security services we provide. Ensure we are speaking to an authorised user of a site we monitor for you. Identify you and manage your account. Process new information from you. Liaise with your installer or maintenance company, our Suppliers and Partners Administer our contract with you as your employer. Improve our services. Promote our business and market our services. Manage our business, including for accounting and auditing purposes. Maintain our IT systems and manage hosting of our data. Deal with legal issues involving you, us, and our partners. Prevent fraud; crime and criminal acts. Comply with our regulatory and legal obligations.

Who we share it with We will not share your personal information with any third party, unless it is for the purposes of providing the security services we have previously agreed with you.
Gaining access to data we hold. You have the right to request access to the personal data we have on record about you. Subject access requests will be handled and processed within regulatory timescales.

How long we will keep your data. We will only retain your personal information and data for as long as necessary to fulfil the purposes we collected for, as required by our industry standards, British Standards and our legal obligations.
CCTV and Alarm Data We collect CCTV and alarm data in the process of providing security services for you or your customer. We retain data and images we have collected for the minimum period of time as required by our regulatory body, external authorities and our legal requirements. We ensure we keep all date secure, with limited access to authorised individuals only. We only retain images and data long enough to allow for any incident to come to light, and to investigate it. We have established processes and procedures where a request for information regarding data and CCTV images is made. We will retain data and images only for as long as the duration of the contract, and will ensure removal and confidential deletion as appropriate following its expiry.

Breach notification. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. Should a breach of data be identified, the company will report the breach to the relevant persons or company, and inform them of actions taken to resolve the breach.

Changes to our Policy If we change our privacy policy in the future we will post the changes on this page, so that you may be aware of the information we collect and how we use it at all times.